Orders And Returns

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it under the following conditions:

  • Items must be returned within 30 days of receipt.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Certain items (e.g., personalized products) may not be eligible for return.

How to Return an Item

  1. Log in to your account.
  2. Go to "My Orders" and select the order you want to return.
  3. Click on "Return Item" and fill out the return form.
  4. Print the return shipping label provided.
  5. Pack the item securely and attach the shipping label.
  6. Drop off the package at your nearest shipping center.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days.
  • Shipping costs are non-refundable.

Exchange Policy

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Frequently Asked Questions (FAQs)

Can I change my shipping address after placing an order?

Once an order has been placed, the shipping address cannot be changed. Please double-check your address before submitting your order.

How long does it take to process a return?

Returns are processed within 5-7 business days after we receive the item. Refunds may take an additional 3-5 business days to appear in your account, depending on your bank.

What should I do if I receive a defective item?

If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund.

Contact Us

If you have any other questions or need further assistance, please do not hesitate to contact us:

  • Email: support@urbane-ethnics.com
  • Phone: 1-800-123-4567
  • Live Chat: Available on our website from 9 AM to 6 PM (EST), Monday to Friday

Thank you for shopping with us!